Shipping & Return
7 Day Return Policy
We offer you complete peace of mind while ordering at ProHerbal – you can return all items within 7 days of receipt of goods.Please ensure however that the product is unused and seal is intact and the tags, boxes and other packaging is intact.
If you have paid by card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will transfer payment to your bank account.
Consumable Products with only Seal Intact / Original form are eligible for Returns. Seal Opened Products will not be accepted as returns. Products are not applicable for returns in case of issues related to rashes, stomach upset, headache, flavour like/dislike, flavour difference, mix-ability, dizziness. Please consult your doctor, dietitian or fitness trainer before consuming any product as the product results may vary from body to body.
Fitness Equipment: There is no return policy for any product unless it is damaged in transit.
The following shall NOT be eligible for return or replacement:
- Damages due to misuse of the product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Any damage/defect which is not covered under the manufacturer’s warranty.
Some special rules for promotional offers may override “ProHerbal’s 7 Day Return Policy”
You can Contact Us to initiate a return. You will receive instructions explaining the process on email or on call, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item. In case, the pick-up cannot be arranged by us, you can return the item through courier service and share tracking details and we will return the courier costs.
Once the Product is reverse picked up and received at our warehouse, our team will connect you over the registered email address for the bank details. Once the details are provided, we will initiate the payment and will reflect in your given Bank Account in 1-2 working days.
Note: Except for Cash On Delivery (COD) refund, the amount will always reflect back via the same mode which was used while making a purchase.
If an item is found damaged or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at email@example.com . We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.